Legal notice

Limited Liability for Furniture

Installation and Products
1. Furniture Installation
We strive to provide professional and high - quality furniture
installation services. However, in the process of furniture installation,
unforeseen circumstances may occur. We shall not be liable for any minor
damages, such as small dents or scratches on the surface of furniture that
may be caused during normal installation operations within the industry's
reasonable standards. These are often inherent risks in the installation
process that cannot be completely eliminated despite our best efforts.
In the event that the furniture installation results in significant damage
that materially affects the functionality or appearance of the furniture,
we will take full responsibility. We will either repair the damaged
furniture at no additional cost to the customer or, if repair is not
feasible, replace the damaged furniture with a new one of the same or
equivalent model.
2. Product Defects and Scratches on Wooden Boards
During the manufacturing process of wooden boards used in our furniture
products, some minor scratches may be inevitable. The processing of wooden
materials involves various cutting, sanding, and finishing operations.
These processes, despite strict quality control measures, may lead to the
appearance of minor scratches due to the natural characteristics of wood
and the limitations of processing techniques. As such, we shall not be
held liable for these minor, unavoidable scratches on wooden boards.
However, if you are not satisfied with the condition of the wooden boards
due to scratches, we offer a customer - friendly solution. You can contact
our customer service team within 7 days of receiving the product. Upon
verification, we will provide a free replacement of the wooden boards to
ensure your satisfaction with our products.
3. Customer - Installed Furniture
Many of our furniture items are sold directly to customers for self -
installation. We shall not be responsible for any issues, damages, or
injuries resulting from incorrect installation by the customer. The
customer assumes full responsibility for ensuring that the installation
is carried out in accordance with the provided instructions and safety
guidelines. Any problems arising from improper self - installation,
including but not limited to structural instability, damage to the
furniture, or harm to individuals, are solely the customer's liability.
4. Product Quality Dispute Resolution
When a customer claims that our product has quality issues, we reserve
the right to request all necessary information from the customer,
including but not limited to high - resolution pictures of the defective
area, detailed written descriptions of the problem, and relevant order
information. Upon receipt of the returned product, we will conduct a
thorough inspection to determine whether the damage or defect is due to
product quality issues, customer - caused damage during installation, or
other factors.
If the inspection reveals that the problem is due to a product quality
defect on our part, we will handle it in accordance with our return, repair,
or replacement policies. However, if it is determined that the issue was
caused by improper installation by the customer, we will not be liable
for any associated costs or claims.
5. Customer's Improper Use
Regardless of whether the furniture is installed by the customer
themselves or by our professional installers, we shall not be liable for
any problems, damages, losses, or injuries resulting from the customer's
improper use of the furniture. Improper use includes, but is not limited
to, using the furniture for purposes other than its intended use,
exceeding the weight capacity, or using the furniture in an environment
or manner that does not comply with the provided usage instructions. The
customer is solely responsible for any consequences arising from such
improper use.
6. Legal Proceedings
In the event that any disputes related to product quality, installation
liability, or customer's improper use escalate to a legal level, we will
cooperate fully with relevant authorities. We will provide detailed
inspection reports, which include findings from our internal quality
control processes and post - receipt product inspections. These reports
will serve as objective evidence to clarify the nature and cause of the
problem, and to assist in the proper resolution of the legal matter.
Please note that the above - mentioned limited liability provisions are
subject to applicable laws and regulations. If any disputes arise
regarding the liability for furniture installation or product quality,
both parties shall resolve them through friendly negotiation. In case of
failure to reach an agreement, the matter shall be resolved in accordance
with the relevant legal procedures.